Could tickets be partly to blame?

Written by Iza Loubser (Ice)

Posted in :Original Content, Sharks, Super Rugby on 9 Mar 2012 at 12:22
Tagged with : , , , ,

I have been trying to figure out a few things lately. One of them is the attendance of matches. Or in the Sharks case, mostly the lack of attendance.

As I am part of the team here at Sharksworld, I get a lot of mails about getting tickets for games. And as I organise a few get-togethers, I am also quite familiar with the different stadiums ticketing systems.

Now, if it comes to professionalism, hardly any other union can get close to the Blue Bulls Company. They have a ticketing office, which you can buy tickets from, then they have the facility that you can phone the ticket office, make a booking, pay by credit card and collect the tickets at the stadium on matchday.

Recently they have introduced the new Ticketpro’s system. With this system you can book online (even choose the specific seats!) And collect at any Postnet outlet you choose.

I have to add, after the gate chaos/stampede, I received an e-mail from Barend van Graan apologising, and giving his commitment to sort the problem out, as the safety of their visitors are very important to them!

As far as I know, Stormers is also using this system now.

Now, that really is a dream to book if you are traveling from another city, or live in Bloemfontein and want to attend a match on Pretoria.

Last year I tried booking the same way at Coca Cola park, as I normally do when going to Loftus (Phone and pay by credit card) Sorry! You have to go to the ticket office or book on Computicket… Helooooo! It’s not merely a 10 min drive to the Coke tin from where I work, and my boss is deffo not just gonna let me go off work for 2-3 hours. The only option then is Computicket…which we all know gets allocated the sheitest seats…

Unfortunately, I have no better news where my own franchise, the Sharks, is concerned. Either you go to the ticket office (which is a schlepp!) And again you cannot just slip away from work quickly and it is not always possible, or you buy at the stadium on game day (with the chance of tickets not being available) or you book via Computicket…and might as well have watched at home.

Now, my belief is, if tickets was made more ready available to fans, attendance might increase. I talk for myself here, but I’d rather leave it, if things are not “user-friendly”.

I e-mailed The Sharks ticket office and inquired about ticket prices. I got a swift response ” R90 for east upper and behind the north and south posts”. I replied to find out about the other seats…to this day I have not received a reply…shocking to say the least, for people nagging fans to come to the stadium??

Sure there is a lot of other factors contributing to bad attendance, but I do believe that having a non-user-friendly ticketing system contributes highly to attendance numbers.

I think its high time, that The Sharks re-look this system and make it easy for fans to obtain tickets. And get some more competent workers and people who WANT to assist you.

The Ticketpro’s system is a lot more effective than the Computicket one, as u can choose your seats, and they have decent seating you can choose from. Also the phone, book, pay and collect system is a good alternative.

Come on Sharks! Get with the times!


  • AMEN on that….
    COME Sharks get your stuff sorted…

  • Comment 1, posted at 09.03.12 12:28:33 by Franshark Reply
  • Well said,

  • Comment 2, posted at 09.03.12 12:29:32 by PTAShark Reply
    Friend of Sharksworld Author
  • this article is so true, i am a sharks fan through and through and live in Durban. My loftus trip last year through computicket gave me rubbish seats. This year my Newlands trip last week was such a relief as i got amazing seats through ticketpros. If the sharks got onto ticketpros as well image how full the shark tank will get.

  • Comment 3, posted at 09.03.12 12:33:28 by Dunx Reply

  • I usually also wait for game day to pick up before the game as i cant even get down to the ticket office during the week to get tickets.

  • Comment 4, posted at 09.03.12 12:34:10 by Dunx Reply

  • @Dunx (Comment 4) : the Sharks has a lot of Up-country fans, so if I plan on coming down for a match, I at least want to know I have a ticket!! How the hell must Oi buy a ticket if I live in JHB?? And I am not spending all that money on petrol and accom just to have a crappy seat via Computicket, or no seat al all if all the tickets have been sold out on game-day!

  • Comment 5, posted at 09.03.12 12:42:54 by Ice Reply
    Competition Winner Ice
  • Tickets can also be booked in store and paid for at Postnets throughout the country. I have heard that Ticketpros is talking to some of the other rugby unions – not sure whether the Sharks are part of these.

  • Comment 6, posted at 09.03.12 13:03:09 by Salmonoid Reply
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  • Even Newcastle has a Postnet! :mrgreen:

  • Comment 7, posted at 09.03.12 13:06:11 by Pokkel Reply
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  • If you really want to go to a match you’ll make a plan, whether you have to go to the stadium to get a ticket in the week before hand or on match day or not.

    Apathy is a problem in Durban it has nothing to do with the Union.

  • Comment 8, posted at 09.03.12 13:12:11 by KSA Shark © Reply

    KSA Shark ©
  • A truer word has not been spoken. And to make things worse the ticket office at the Sharks Tank has one very friendly lady assisting but boy if you get the guy (whose name I really tempted to mention) you are in for a hard time will not move a single pinky to do more than what he is required, despite long explanations that you stay really far from Kings Park! To this day I don’t know the east from the west end, yep Ice will tell you I am a fake brunette, but asking this to the ticket bloke you feel like a real dunce and think you will have to start supporting the Bulls :mrgreen:

  • Comment 9, posted at 09.03.12 13:16:43 by Sharksmad - The Blog's Dudette Reply

    Sharksmad - The Blog's Dudette
  • @KSA Shark © (Comment 8) : and I knew YOU would say that. Getting predictable..

    Bullshit! How must I buy a ticket if I am in JHB? Not eveyone always has the “means” to organise just as they want

  • Comment 10, posted at 09.03.12 13:19:14 by Ice Reply
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  • @KSA Shark © (Comment 8) : definetely won’t hurt having a better system..

  • Comment 11, posted at 09.03.12 13:25:25 by Ice Reply
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  • Easier to watch at home to be honest, rather than driving 45 minutes. The union could do more in terms of promoting tickets via social media, the Sharks never do .

  • Comment 12, posted at 09.03.12 13:25:40 by Talent Reply
  • @Ice (Comment 10) :

    You see auntie ICE . if you wherent so mean to the other bloggers maybe you could ask them to go get you some tickets 😛

    But yes . This problem is not unique to the Sharks . We at Ellis park struggle just as hard . Everybody thing its unique to there Union

  • Comment 13, posted at 09.03.12 13:52:48 by Zibbie Reply
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  • You forgot to mention how rude the people are in the ticket office!!

  • Comment 14, posted at 09.03.12 14:06:44 by lostfish Reply
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  • In the 90s the Sharks led the way in terms of professionalism.

    Begrudgingly I have to admit that the Bulls now set the lead in SA, and it shows even in the user friendly way they make tickets available to their fans. Without fans, there can be no rugby.

    And it shows in the Bulls’ results… while the Sharks continue to wallow in mediocrity.

    Wake up Sharks.

  • Comment 15, posted at 09.03.12 14:14:53 by siorc Reply

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  • @lostfish (Comment 14) : Dudette has done that in her comment! 😆

  • Comment 16, posted at 09.03.12 14:20:58 by Ice Reply
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  • @Ice (Comment 16) : My bad, I didn’t read properly.

  • Comment 17, posted at 09.03.12 14:29:07 by lostfish Reply
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  • @lostfish (Comment 17) : 😈

  • Comment 18, posted at 09.03.12 14:32:49 by Sharksmad - The Blog's Dudette Reply

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  • @Ice (Comment 10) : Is there any reason you can’t buy at the stadium on match day?

  • Comment 19, posted at 09.03.12 14:34:37 by KSA Shark © Reply

    KSA Shark ©
  • @Zibbie (Comment 13) : 😆

  • Comment 20, posted at 09.03.12 14:36:05 by KSA Shark © Reply

    KSA Shark ©
  • Can’t they do something about the tickets on their SharksFrenzy app? For example better seats for Frenzy members?

  • Comment 21, posted at 09.03.12 14:40:15 by Die Kriek Reply

  • @Pokkel (Comment 7) : 😆

  • Comment 22, posted at 09.03.12 14:41:20 by Franshark Reply
  • @KSA Shark © (Comment 19) : Not at all, but knowing my luck, after I have driven 600kms, the tickets might be sold out….not likely, but there is always the chance.

    Point is KSA, I am a person who would like to have everything in place beforehand. So I really would prefer having a better system. It can’t do any harm, can it?

    Take Letgo last weekend. She flew to CT for the match…I am sure she would have been very chuffed if there was no tickets.

    Whu do you have to settle for mediocre if there are better options available?

  • Comment 23, posted at 09.03.12 14:43:16 by Ice Reply
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  • @KSA Shark © (Comment 19) : again no, but then again you have to be happy with the leftover seats..

  • Comment 24, posted at 09.03.12 14:45:42 by Ice Reply
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  • @KSA Shark © (Comment 19) : by that time only “compu-ticket” tickets is available ……

  • Comment 25, posted at 09.03.12 14:46:56 by Franshark Reply
  • I feel this article is unfairly targeting and picking on Kings Park when clearly the other stadiums also have flaws of their own 😈 :mrgreen:

  • Comment 26, posted at 09.03.12 14:55:50 by vanmartin Reply
    Friend of Sharksworld Author
  • @Franshark (Comment 25) :
    @Ice (Comment 24) :

    It’s a fact of life that you aren’t going to get good seats at KP even if you have the oppertunity of being at the Stadium when tickets for the match go on sale.

    At least 40% of the seats are held by season ticket holders. There are no single match tickets available in the lower stands.

    So with that in mind getting compu ticket seats should not be a problem

  • Comment 27, posted at 09.03.12 14:58:07 by KSA Shark © Reply

    KSA Shark ©
  • @vanmartin (Comment 26) : 😆 but it’s OUR stadium and we want it to be the BEST! 😉

  • Comment 28, posted at 09.03.12 14:59:00 by Ice Reply
    Competition Winner Ice
  • I see kings park ticket office has become as bad as coca cola park.In the past you could phone in kings park and they would send you a sheet with seat allocations and you could sort of pick where you wanted to sit.Now you phone in and they tell you sorry but you have to go to computicket.Coca cola park told me once that they dont do over the phone ticket sales as they once had an incident where a customer did a credit card transaction and when he came he said someone used his credit card and it wasnt him or some kak like that.Funny though without fans the unions will struggle so why not full the stadiums.I blame it partly on the guys working and running the ticket sales.They have become lazy and dont really feel like helping you.UMM hello if you employed to give a service dont you go out of your way..

  • Comment 29, posted at 09.03.12 14:59:44 by shaniboi Reply

  • @KSA Shark © (Comment 27) : that’s no good! Coz I know of at least 4 season ticket holders that cannot attend matches! 😈

    Seriously!?! I think that’s not nice…so even if season ticket holders are not there, you have to take crappie seats…another reason for shit attendance!

  • Comment 30, posted at 09.03.12 15:03:30 by Ice Reply
    Competition Winner Ice
  • @Ice (Comment 30) : So why blame the union for that? Do you want a minimum attendance percentage to allow renewal of a season ticket?

    The union is popular and have probably the highest number of season ticket holder, so to me their ticket sales are going damn well.

  • Comment 31, posted at 09.03.12 15:08:18 by KSA Shark © Reply

    KSA Shark ©
  • @Ice (Comment 28) : I now clearly see that you had King’s Park best interests at heart all along. I apologise for jumping to conclusions regarding your motives for writing this article. It’s just that I too am emotionally involved in this subject…. the irony is that we both actually want what’s best for Bismarck King’s Park! :mrgreen:

  • Comment 32, posted at 09.03.12 15:09:51 by vanmartin Reply
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  • @KSA Shark © (Comment 31) : sorry – its not about SALES..its about attending! So if the whole fricken stadium is sold out to season ticket holders, and none of them attend a game, its ok, coz the “sales” are good?? I think you are being difficult and missing the point completely.

    Its about making it easier to obtain tickets to ATTEND..not about how much money they make..

  • Comment 33, posted at 09.03.12 15:19:58 by Ice Reply
    Competition Winner Ice
  • @KSA Shark © (Comment 27) : To me all the season ticket holders already having the best seats makes it even more important that I can choose where I want to sit from what is left over. I was at Newlands last weekend, I had great grand stand seats that I chose online on the day ticket sales opened. If I did not have the option of choosing those seats I would not even have bothered to get a ticket, particularly at Newlands where poor seating makes you wish you were watching on tv, so for me being able to choose my seat is the difference between attending and not attending – at Newlands in any case.

  • Comment 34, posted at 09.03.12 15:32:47 by Salmonoid Reply
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  • @Ice (Comment 33) : for you it may be about attending, for the union it’s not.

  • Comment 35, posted at 09.03.12 15:52:23 by KSA Shark © Reply

    KSA Shark ©
  • @KSA Shark © (Comment 35) : I understand that..

    My article as I said was just my opinion why attendance might be more, no less…

    It’s pretty sad though that its not, but ja, again my opinion.. 😉

  • Comment 36, posted at 09.03.12 16:00:06 by Ice Reply
    Competition Winner Ice
  • @KSA Shark © (Comment 35) : @Ice (Comment 36) : So basically, whether the stadium is full or half empty its a sell out crowd anyway.

  • Comment 37, posted at 09.03.12 16:07:32 by Salmonoid Reply
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  • @Salmonoid (Comment 37) : yeah, that and the fact that its all about rand and sent and stuff the fans

  • Comment 38, posted at 09.03.12 16:14:15 by Ice Reply
    Competition Winner Ice
  • @Ice (Comment 38) : oh amd add stuff the players, must be awsome to play to an empty stadium…

    Its always been one of my motto’s “look after your people and they will look after u”… Perhaps that is why Loftus was sellout and KP not…

  • Comment 39, posted at 09.03.12 16:18:00 by Ice Reply
    Competition Winner Ice
  • @Sharksmad – The Blog’s Dudette (Comment 18) : Sorry I was feeding the beast.

  • Comment 40, posted at 09.03.12 16:30:11 by lostfish Reply
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  • @Ice (Comment 33) : They are happy if they sell all their season tickets because they have the money up front.

  • Comment 41, posted at 09.03.12 16:31:20 by lostfish Reply
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  • @Ice (Comment 39) : Its a common problem, I had some friends at the Stormers / Canes game and the only seats available to them were poor grandstand seats in the dead ball area, meanwhile there were 1000s of much better seats unoccupied but belonging to season ticket holders.

    Maybe one day a system can be implemented whereby season ticket holders can make their tickets available to the general public via the union and they can split the income thereof with the season ticket holders share being held in trust and then offset against the next years cost of the new season ticketticket.

  • Comment 42, posted at 09.03.12 16:31:53 by Salmonoid Reply
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  • @lostfish (Comment 41) : When I lived in Durban and we had season tickets if we couldn’t go to a game we always gave them to someone else to use.

  • Comment 43, posted at 09.03.12 16:32:29 by lostfish Reply
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  • @Salmonoid (Comment 42) : That’s just too intelligent 😉

  • Comment 44, posted at 09.03.12 16:33:29 by lostfish Reply
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  • @Salmonoid (Comment 42) : that would be nice, eg. They book on a system if they’re gonna use it or not and then make it available to us common folk! 😆

  • Comment 45, posted at 09.03.12 17:29:22 by Ice Reply
    Competition Winner Ice
  • Nice article Ice.

    In an era of increasing broadcasts of games, unions can’t take spectators for granted – they need to make it as easy as possible for people to attend.

    Would be awesome if the powers that be read this article.

  • Comment 46, posted at 09.03.12 19:21:38 by Big Fish Reply
    Big Fish
  • I had no idea that things were this bad. Come on people, get your acts together.

  • Comment 47, posted at 09.03.12 19:59:00 by JarsonX Reply
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  • @Ice : I have spoken to my grandad who is the chairman of the suit holders, he says he is going to address this with them.

  • Comment 48, posted at 10.03.12 13:53:31 by Seth101 Reply
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  • @Seth101 (Comment 48) : rockstar!

  • Comment 49, posted at 10.03.12 14:04:09 by robdylan Reply
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  • @Seth101 (Comment 48) : Wow! That would be really great! Tell him thanks for the effort!

  • Comment 50, posted at 10.03.12 14:26:06 by Ice Reply
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  • @Pokkel (Comment 7) : Wat die bliksem doen jy nou in Newcastle? Ek’t gedog jy’s oppie Wes cus?

  • Comment 51, posted at 12.03.12 11:18:24 by klempie Reply

  • Ridiculous..

    Sharks need to sort their shit out..

    I’m he biggest punter of getting to the game, but what a kak system! Its almost as if the Sharks are doing you a favour to get to the game..

  • Comment 52, posted at 12.03.12 12:19:05 by Richard Ferguson Reply
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    Richard Ferguson
  • Seems my other comment ended on the wrong thread:

    I bought tickets for the Lions game to go as a normal spectator, and not sit in the press box. I was told I cannot purchase tickets on the main stand at all, as these were reserved for season ticket holders. (no matter how high I wanted to sit.)

    I had to settle for the East stand, on the 22m line, on the second level. But what got to me most was that the main stand second level was practically empty.

    The Union has to sort it’s shit out, because I am not so keen to sit up in the sky when I can have a brilliant seat, only to be told they keeping it for someone else.

    Pure rubbish!

  • Comment 53, posted at 12.03.12 12:20:50 by Richard Ferguson Reply
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    Richard Ferguson
  • @Ice (Comment 50) : 😈 I agree 100%. I can buy Raleigh Chopper parts from the UK, but not a Sharks ticket on-line!! This is the reason for a Sharks website!!
    While you are at it, please get Rob and the team to pitch for the Sharks’ website. It is not interactive enough and I would have loved to get my hands on a Sharks’ vodacom jumper but not possible on-line! 😈

  • Comment 54, posted at 12.03.12 12:32:08 by KILLER SHARK Reply
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  • @KILLER SHARK (Comment 54) : Serious? U could not get the jumper from the online store?

    Seems to me that the Marketing team needs to do a bit of a survey and see if those needs can be matched.

  • Comment 55, posted at 12.03.12 12:42:20 by Ice Reply
    Competition Winner Ice
  • Its a thorny question, but you cant really blame the union for absent ticket holders and they cannot give spectators seats that belong to, and have been paid for, by other spectators.

  • Comment 56, posted at 12.03.12 12:47:52 by Salmonoid Reply
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  • @Salmonoid (Comment 56) :

    I dont think those season tickets were ever sold though..

    Which begs the question – What are they doing with those seats’ tickets?

  • Comment 57, posted at 12.03.12 12:58:27 by Richard Ferguson Reply
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    Richard Ferguson
  • i haven’t ever had a problem with buying tickets at King’s Park over the phone (once i even managed to get a parking ticket 😛 . I must say though that for some obscure reason the people working at the ticket office insist on using a fax (to provide proof of payment but if you speak to them nicely and long enough :mrgreen: the email will do.

  • Comment 58, posted at 12.03.12 13:27:00 by rekinek Reply
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  • and you can also get tickets over the phone for Bloemfontein games.

  • Comment 59, posted at 12.03.12 13:27:33 by rekinek Reply
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  • the only place i would say that is lagging behind is Ellis (must be the age of their ticketing staff 😈 (have not embraced the technology yet)

  • Comment 60, posted at 12.03.12 13:28:41 by rekinek Reply
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  • @Richard Ferguson (Comment 57) : 😯 if they were never sold then they should have been made available to the general public, keeping them out in the hope of one day selling them is madness. Make them available until sold.

  • Comment 61, posted at 12.03.12 13:28:44 by Salmonoid Reply
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  • @Ice (Comment 23) : must say that KSA’s method would work most of the time in Durbs 😳

    but I am with you on that one, just now it does not and you have travelled all this way.

  • Comment 62, posted at 12.03.12 13:32:12 by rekinek Reply
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  • @rekinek (Comment 58) : I have asked for an option to book tickets and then pick up on game day…it was not available….in fact I e-mailed and it was replied that you can only buy at the office when you come in physically….so, obviously something is wrong. Some say you can some say you cant…?!

    @rekinek (Comment 62) : If I am gonna organise the tour we were talking about, I am NOT going to have a nagging Ben, Reki, Frans et al in my ear…”where are we sitting, have you bought the tickets?..” :mrgreen:

  • Comment 63, posted at 12.03.12 19:17:18 by Ice Reply
    Competition Winner Ice
  • @Ice (Comment 63) : Hey! Why is my name first? 😆

  • Comment 64, posted at 12.03.12 19:42:56 by Ben Reply
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